Learn · Everyday know-how · Lesson 7 of 8
Get help and track a ticket
You willFind an answer in the help centre, raise a ticket with a marked-up screenshot when you need a person, and follow it to the end.
Time4 min
Why it mattersMost questions have an answer already; when they don’t, a ticket with a screenshot and the right details gets fixed fastest.
Try it in Plotlay → Opens Plotlay with this lesson beside it. Nothing to install.
Steps
- Choose the ? button at the top (or press ?, or Ctrl+K and type help), then Help and support: search answers, raise a ticket.
- Type what you’re stuck on. Answers, lessons and known issues come up as you type; open one to read it, and say whether it helped.
- No answer? Choose Raise a ticket, pick what it’s about, give it a title and the details. Answers that might fit appear as you write.
- Choose Add a screenshot of this view, box what’s wrong and black out anything private, then Use this screenshot. Tick only the details you want sent, and Show exactly what will be sent lists them.
- Choose Send to Plotlay support. The reply comes by email and under My tickets, where you reply, attach files, mark it resolved or reopen it, and rate the help.
- Want something Plotlay doesn’t do? Open Roadmap: vote for it if it’s there (you’ll hear when it changes), or choose Suggest a feature.
Tips
- No account? Raise a ticket at https://www.getplotlay.com/support and follow it from the private link in our email.
- A ticket about a project in your account can let support open that project, read only, until the ticket closes. Untick it if you’d rather not, or stop it later on the ticket.
- Privacy requests (a copy of your data, a correction, deletion) are answered within 30 days, as the Australian Privacy Act requires.
- https://www.getplotlay.com/status shows whether each part of Plotlay is working, and known issues show on the screens they affect.
Common mistakes
- Replying to a ticket email instead of on the ticket: replies by email reach us but aren’t added to the ticket by themselves.
- Sending a screenshot with an address or client name in view: black it out with Hide before you send.
Related lessons
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Steps checked in the app on 18 October 2026.